Customer service


Loyalty Points

What are loyalty points?

Loyalty points are the points which you collect at each order. You can redeem your loyalty points for vouchers, non-cash prizes and discounts.

How do I collect loyalty points?

In exchange for ordering on our site, you receive loyalty points from us. When you have enough loyalty points, you can redeem them here for third party offers of your choice.

To see your points and the loyalty shop you need to be in your account. You also collect loyalty points if you forget to log into your account before ordering.

How many loyalty points do I receive?

You receive 10 loyalty points for every time you order.

Where can I find out how many loyalty points I have?

To find out how many loyalty points you have, you need to login to your account.

How do I redeem my loyalty points?

We have attractive vouchers and discounts from our partners waiting for you in our Loyalty shop. Each partner offer shows you how many loyalty points you need to redeem the offer, whether you have loyalty points left, or if the offer is no longer available. Before you redeem the offer you can get the conditions about this offer by pressing 'terms of use'. Choose 'Redeem Offer' on the desired offer and you'll receive your voucher and more information.

Please note: offers are only available while supplies last.

I didn't recive any loyalty points for my order

Loyalty points will be credited to your account within 24 hours. If you place a second order shortly after your first order, it might take longer until you receive your points. You can't combine your points with other coupons and discounts. This means you only receive points if you order without the addition of coupons or rebates.

Why I can't use my voucher from a chosen partner?

Each partner determined terms of coupons individually. Please make sure you read the terms & conditions of this offer carefully before redeeming it.

Where can I see the vouchercode for the redeemed offer?

After redemption, the code will be visible in an extra window. Later you can check all your redeemed vouchers under "redeemed deals".